Expansion into Page Begins
Merging two organizations, even those with similar missions, can often be a complicated process. Different systems, cultures, and ways of doing things can create challenges along the way. But the transition as Quality Connections assumes operations of the Helping Hands Agency in Page has been remarkably smooth – and for good reason.
“This has been an incredible opportunity to bring together two organizations that share a commitment to empowering individuals with disabilities,” said Quality Connections co-founder and CEO Armando Bernasconi. “What’s made this transition so seamless is the incredible dedication of the Helping Hands team and the warm support from the Page community.”
For nearly 30 years, Helping Hands has been a pillar in Page, running group homes and a robust adult day program. With the addition of QC’s expertise and support, these programs will not only continue but expand. One of the first priorities? Rebuilding employment services that had slowed down during the pandemic.
“Helping Hands’ clients are eager to get back into the workforce, and we’re excited to help make that happen,” said Doug Arnett, QC’s Chief Operating Officer. “We’ve already seen how passionate and connected this community is, and we’re thrilled to build on that foundation.”
A big factor in the smoothness of this transition, Doug added, has been the commitment of the staff of Helping Hands. Remarkably, 100% of the team stayed on board as part of the merger.
“That kind of dedication shows how much they care about their clients,” Doug said. “This team feels like family to the people they serve, and that sense of connection is what makes this program so special.”
That sense of connection was on full display recently when the Page team encountered a unique transportation challenge. A day program member living on the reservation wanted to return to the program but had no way to get there after their vehicle broke down. The member used to ride the local bus service to a stop near their home, but the final quarter mile – a stretch of rough road off the main highway – was impassable for the bus.
In just minutes, the Helping Hands staff jumped into action.
“One person suggested calling the Chapter House to see if they could fix the road,” Doug said. “Another reached out to friends and family to explore temporary transportation options. Someone else looked into fixing the member’s vehicle—it just needed a battery and alternator.”
Within four days, the problem was solved, and the individual was back at the program.
“It was amazing to see how quickly the staff came together,” Doug said. “They knew every detail about this family’s situation and were determined to find a solution. That level of care is what makes this team extraordinary.”
Looking ahead, QC plans to combine the best ideas and practices from both programs in Page and Flagstaff. “It’s about taking what works well from both sides and creating something even stronger,” Doug explained. “We’re already brainstorming ways to connect clients from both locations, like hosting joint events and social gatherings. We see some rockin’ dance parties in the future.”
As QC and Helping Hands continue to grow together, one thing is clear: the mission of empowering individuals with disabilities in northern Arizona has only grown stronger.
A Heart for Page and a Passion for People
Kristine Lozano never expected a receptionist job would turn into a lifelong calling.
But after more than two decades with the Helping Hands Agency, most recently as its HR Director, Kris was recently named the Page Regional Director for the program, which is now being operated by Quality Connections.
“I’ve stayed because of the clients,” Kris said with a smile. “They’re the heart of everything I do. My favorite part of the week is Thursdays, when I hand out spending money to participants in our day program. It’s a chance to connect, hear their stories, and be part of their lives.”
Raised on a ranch in Colorado, Kristine grew up competing in rodeos—barrel racing, pole bending, and roping. She came to Page in 1984 and loves exploring the area with her dogs, particularly around Lake Powell.
Her journey with Helping Hands started thanks to a neighbor who had two children in the program. Over the years, she not only became an integral part of the team, she essentially was the “right hand” to the founder of the program, key to cultivating an organizational culture that feels more like family than work.
“We needed someone capable, who understands the services and the clients, and can coordinate a diverse range of activities across multiple programs,” said QC Chief Operating Officer Doug Arnett. “Kris has been doing that for years. So she was the obvious – and right – choice to lead the Page division.”
Her focus now is on ensuring the clients continue to thrive. Whether it’s rebuilding the employment program or trading best practices with QC’s Flagstaff team, she’s determined to make this transition a positive one. “We’re keeping what works and adding new opportunities,” she explained. “It’s about finding the best path forward.”
And for Kristine, that path always comes back to the clients. “They’re like family to me,” she said. “In a small town like Page, we’re all connected. I just want to do right by them and make their lives as full as possible.”
With her passion and dedication, it’s clear the future of QC’s Page program is in excellent hands.
