Quality Connections' programs and services have been developed by a talented team of leaders who share a deep commitment to delivering the most effective and innovative services to the populations we serve.

Community Impact
Alida Pfeil

Residential Director

Alida was born and raised in Flagstaff, Arizona. She began working at Quality Connections as a teenager while working towards a career in pharmacy. After leaving Quality Connections to pursue that career path, she realized that she had left behind the people she really belonged with. Following her heart, she returned to Quality Connections, where she worked every possible position in the Residential Department, culminating in her becoming the Director of Residential Services in 2012. In that role, she has expanded the program from operating three group homes in the community to now operating six group home settings. Alida has served on the Flagstaff Disability Awareness Commission and continues to do her best to give a loud voice in advocacy for people with developmental disabilities where ever she finds the opportunity. Alida lives in Flagstaff with the love of her life and her incredible 12 year old daughter. They enjoy camping, kayaking, and walks in the woods whenever they can. Residential Programs
Vicki Barber

QClearning Director

Vicki has been a teacher all her life. At an early age she was diagnosed with polio. Her family helped her cope with this painful and debilitating condition by teaching her about others who overcame tremendous adversity, such as Helen Keller and Maria Montessori, who developed her innovative teaching techniques working with people with disabilities. Vicki learned more about the Montessori method as a teen, and after graduating from high school she attended college to study early childhood education. She taught and directed pre-school and kindergarten programs before opening her own school in California – Tender Loving Care Montessori. In 1992, she moved to Flagstaff where she continued teaching Montessori, and began applying its methods with adults with disabilities. In 2015, she joined Quality Connections to develop a program that combined her life’s passions: teaching people with disabilities and the Montessori method. Vicki lives in Flagstaff with her husband. They have three children and four grandchildren. Montessori-based Adult Day Program
Kelly Arnold

Employment Services Director

Kelly Arnold is a native to the Flagstaff area, having been raised on the nearby Navajo reservation where she lived with her mother and two older brothers. Even in her early childhood, she was always the first to help out those in need. Her mother worked as a job coach for people with disabilities, an example that sparked a passion in Kelly for serving people with disabilities. After graduating from Flagstaff Arts and Leadership Academy, she began working with early intervention and children with disabilities, receiving recognition as Student of the Year in Education in 2012. Kelly taught pre-school in Arizona, Colorado, and California before returning to Flagstaff. In 2016 she joined the Quality Connections team, helping to transform the agency’s Employment Services program, becoming the Director of Employment Services in 2017. Kelly lives in Flagstaff with her husband. Employment & Training Services
Esther Kettles

Human Resources Director

Esther is transplant from California. She and her husband were high school sweethearts. They married in their early twenties, and moved to Northern Arizona about 20 years ago. Esther’s husband has a brother with developmental disabilities. Spending quality time with him and his friends was always a rewarding experience. As a business owner, she became very involved in the Flagstaff community, which made her aware of the local disabled community and their needs. A close family friend worked at Quality Connections, so when she heard they were looking for a Human Resource Manager and Job Coach, she jumped at the opportunity to get more involved. This position gave her the opportunity to work with the Members and employees at Quality Connections. If you ask Esther, the best part about her days are working with Quality Connections’ members as a teacher and a friend. Employment Opportunities

Learning to Live | 1:30



A brief portrait of Quality Connections' Montessori-based Adult Day Program - QClearning - helping people with disabilities in Flagstaff, AZ learn and grow to reach their full potential.

Julie Labrincha

"I really believe in Quality Connections’ mission and in retrospect appreciate it even more as it helped me get my life back, including my daughter. I was a unique case at the time for QC, coming from the field of education as a former professor at the University of California Berkeley and Forensics Director. Quality Connections’ staff tailored a program to my specific needs and got me back on track to more than just gainful employment, but to achieving my other long term goals. Now I would like to give back by starting my own non-profit. Thank you QC!"